By ordering Kookies, you agree to the terms and conditions on this website, please be sure to read below as well as our policies page prior to ordering.
WE ARE NOT RESPONSIBLE FOR LOST, STOELN, or DAMAGED PACKAGES/ITEMS. ONCE PACKAGE HAS BEEN DROPPED OFF AT COURIER, IT IS IN THE HANDS OF THE COURIER. PLEASE TRACK YOUR PACKAGE ACCORDINGLY AND PICK IT UP AS SOON AS YOU CAN, DO NOT LEAVE YOUR PACKAGE OUTSIDE FOR WILDLIFE, HEAT, OR PORCH PIRATES!
During Summer months, Kookie toppings may melt during transit, and/or Kookies may arrive softer depending on their flavour. We do our best to prevent damaged Kookies, however, we cannot control the temperature and how it may affect the Kookie. It is suggested to store your Kookies in the freezer immediately once received. Please only order if you are okay with this, thank you!
Please make sure that your shipping address is correct. We are not responsible for incorrect addresses. Make sure to double check!
KOOKIES SHIP OUT MONDAY, TUESDAY, & WEDNESDAYS
All orders placed by Sunday at 11:59 pm EST are guaranteed to be shipped out that week. All orders placed after may ship out the following week. If you order later and need cookies we will always try our best to accommodate whenever possible, but please remember, orders get fulfilled in accordance to when they are placed!
For shipping, there is a minimum order of $35.
KOOKIES BAKED FRESH TO ORDER
All Kookies are baked fresh and get shipped out same day to ensure freshness and top quality. To ensure that your order does not get stuck at the post office, shipments go out early on in the week.
Based on your location, once your order is shipped, you should receive your order within 1-5 business days. Orders placed within Ontario will take 1-2 business day to ship.
Upon shipment, you will receive your orders tracking number. When you receive the tracking information, this does not mean this is the moment that your package has been shipped, this is when your shipment label has been created. From there, you can view when your package has been dropped off at carrier and is ready to be shipped. Please tack your shipment, and plan accordingly.
Once your order has left KyKy's facility, it is in the hands of that shipping carrier, KyKy is not held responsible for lost or damaged goods.
KyKy's does not ship to P.O. Boxes, we are not held responsible for an order being shipped to an incorrect address.
KyKy's Ship Nationwide in Canada. Please select the best shipping option based on your region. If you have any questions, please email INFO@KYKYKOOKIES.COM
Curb-Side Pick-Up - 195 Norseman St. Unit 1:
Please respect the timing and only select pickup if you can be flexible with your time (we try to be as accommodating as we can, but we can not wait and hold your Kookies forever)! If you fail to show up, you will be billed and your order will be shipped out to you on the next business day.
If you select a pickup option, once order is place, you will receive your order confirmation. PLEASE read the email for pickup instructions. This is a curbside pickup, do not enter the building, text the number on the order confirmation with your NAME, ORDER NUMBER, and CAR TYPE and someone will come out to you with your order.
Pickups need a 1-5 day processing time, so if you want your order for a specific day, please plan accordingly so we can have your order ready for you! :)