Please read our FAQ & Shipping Guidelines prior to placing your order, thank you! There is a minimum order of $20 on shipping items!

Answers to your Important Questions

WHEN WILL I RECIEVE MY ORDER?

All orders are baked fresh, to your order. This allows KyKy's to have a 1-3 day turn around time once order is placed - we can not hold orders once order is placed. After that, depending on your shipping location, 1-5 days in transit. All orders get shipped out Monday, Tuesdays, and Wednesdays, if your area requires more than 2 days in transit when being shipped, your order will be baked fresh and go out the following week, as our shipping providers do not deliver on weekends. Read more about how we ship on our shipping page.


WHERE ARE YOU LOCATED?

KyKy's location is 195 Norseman St. Unit 1 in Etobicoke, Toronto. We currently operate as an online bakeshop however we do offer pickup! Our storefront will be coming soon, but you will be happy to know that we ship nationwide in Canada and the USA.


WHERE IS PICKUP?

Etobicoke Pickup is at our NEW Storefront 195 Norseman St. Unit 1,

You will recieve an email when your order is ready for pickup, or you can write in the order notes your preferred pickup day.


HOW DO I PICKUP MY ORDER?

If you select a pickup option, once order is place, you will receive your order confirmation. Until our storefront is open, pickups will be curbsdie style at the end of the day. If you need a specific time and date to pickup your order, please email us and we will do our best to have your order ready for you!

WHAT IS THE SIZE OF A KOOKIE?

KyKy Kookies are jumbo, gourmet cookies, that are 2-3x the size of your average cookie, weighing between 5-8 oz. depending on the given flavour (that's up to 1/2 pound kookie)!

One KyKy Kookie can serve as many people as you wish, typically this is 1-4 people, depending how large you want your serving size, just cut, break, bite.. whatever you choose to do.. and share.
Or eat multiple Kookies yourself (KyKy style), we understand that they are out of this world delicious, and we don’t judge ;).

HOW LONG DO KOOKIES STAY FRESH

KyKy Kookies do not contain preservatives, so we suggest the following:


Shelf life in KyKy Kookie Packaging: up to 2 WEEKS

Refrigerated in KyKy Kookie Packaging: up to 3 WEEKS

Freezer in KyKy Kookie Packaging: up to 5 months


KyKy Kookies freeze and re-bake great, so we suggest if you do not plan on eating all of your KyKy Kookies in the first few days after receiving them, store them in the freezer, and when you are ready to enjoy a KyKy Kookie, just reheat or let your kookie sit out on the counter to come to room temperature!

Flavours are constantly updating, if you see a limited time flavour that you like, order and freeze for later.

OKAY, HOW DO I RE-HEAT?

If frozen, you can let your KyKy's sit out for a few hours and it will be ready to eat, or you can Reheat Kookies by popping them in the oven on 350F for 5-8 min, depending how soft - gooey you want you KyKy's. 


If you want a gooey Kookie, that has not previously been frozen, pop them in the oven on 350F for about 3 min.


Upon receiving your Kookies, they will always remain soft no matter what, so there is no need to reheat at all, only if you want a gooey Kookie experience.

DO YOU MAKE VEGAN KOOKIES?

YES WE DO! Vegan flavours will rotate throughout time.

You can also make a custom vegan Kookie order for any catered event or corporate gifting order. 

DO YOU OFFER GLUTEN FREE OPTIONS?

At the moment, no, we do not. We are working on it though!


WHAT ARE THE INGREDIENTS IN A KYKY'S?

KyKy use's organic, natural ingredients whenever and wherever possible, however, not all mix-ins are 'healthy' ;). 

Ingredients: our first ingredient is always LOVE, Unbleached Wheat Flour​, Butter, Eggs, Cane Sugar, Brown Sugar, Semi-Sweet Chocolate Chips (sugar, cocoa butter, milkfat, soy lecithin, natural flavours), Pure Vanilla, Pink Himilayan Salt, Leavening agents (baking powder, baking soda).

*please keep in mind that ingredients will depend on the kookie that you order and may vary slightly.

May contain: nuts


Read more about our Ingredients HERE

ARE THERE ANY PRESERVATIVES IN KYKY'S?

KyKy Kookies does not use any preservatives in our doughs. We pride ourselves on using only high quality, natural ingredients. 
*Please note that certain mix-ins may contain preservatives and artificial flavours.

WHAT IS THE NUTRITIONAL VALUE OF EACH KYKY'S?

Currently, KyKy Kookies does not have set nutritional values for each individual KyKy Kookie flavour, this is due to the various types of flavours that we offer.

ARE KOOKIES PROCESSED IN A NUT FREE KITCHEN?

No, KyKy's bake out of a kitchen that is exposed to nuts, diary, soya, and gluten. We do however offer Nut Free Kookies flavours (Kookies n Kream, Chocolate Chunk, Everything Oatmeal, Birthday Kake, and more), please keep in mind that all Kookies may be exposed to nuts during processing.


HOW MANY FLAVOURS DO YOU CARRY?

KyKy's have 6 Signature flavours, these will be available at all times. We then add an additional 4-6 LIMITED TIME Flavours every month as a seasonal special. Total of 12+ Flavours available at a given time, in addition to our specialty bars.

I WANT A PREVIOUS SEASONAL FLAVOUR

KyKy's rotate seasonal flavours monthly. These are LIMITED TIME Flavours. We will have up to SIX specialty flavours added every month/season. If you want a specialty seasonal flavour for a later date, we suggest ordering it, and freezing it for that later date. Once that seasonal flavour is gone, we may never make it again!

CAN YOU HOLD MY ORDER FOR A LATER DATE?

We can not hold orders for later dates, once kookies are baked, they are shipped so you will receive them at their freshest.

Please place your order according to when you would like to receive by reading our shipping guide. If you would like to save your kookies for a later date because you ordered a specific flavour, we suggest freezing them and reheating. Please read under, "Re-Heat?".


IS THERE A MINIMUM ORDER QUANTITY?

Yes, we have a minimum order quantity of $20 for shipment orders.



THE KOOKIE IS GOOEY,.. IS IT SAFE TO EAT?

Yes, our Kookies are safe to eat! You will be happy to know that we use pasturized eggs and heat treated flour in all of our products. This kills the salmonella without damaging the protein, and will help prevent any food born illnesses, allowing you to enjoy soft, gooey treats.


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